Shipping policy

ShaiMeKa Designs Shipping Policy

At ShaiMeKa Designs, each item is made to order specifically for you. This means there are two separate timelines to consider: production time and shipping time.

Understanding this distinction ensures clear expectations and a smooth experience from order to delivery.

Production Time (Before Shipping)

All ShaiMeKa Designs pieces are created after your order is placed. Production typically takes 3–7 business days, depending on the item and current order volume.

During high-demand periods, holidays, or new collection launches, production times may be slightly longer. Once your item is completed, it will be shipped promptly.

Please note: Production time is separate from shipping time. Shipping begins only after your item has been made.

Shipping Method and Origin

All orders are shipped from Montreal, Quebec, Canada, using Canada Post.

At checkout, you will be able to select from the available Canada Post shipping options. Shipping costs are calculated based on your location and selected service level.

Once your order ships, you will receive a shipping confirmation email with tracking information.

Estimated Shipping Times

Shipping timelines vary depending on destination and Canada Post service levels. Estimated delivery times are:

  • Within Quebec: 2–5 business days
  • Within Canada: 3–10 business days
  • Remote or rural areas: May take longer

These timelines are estimates provided by Canada Post and are not guaranteed.

Delays may occur due to weather, holidays, carrier delays, or high shipping volumes, and are outside of ShaiMeKa Designs’ control.

Address Accuracy

Customers are responsible for ensuring their shipping address is correct at the time of purchase.

ShaiMeKa Designs is not responsible for delays, losses, or additional shipping charges resulting from incorrect or incomplete addresses provided at checkout.

If you notice an error in your address, please contact us immediately at [your email address]. We can only make changes if your order has not yet entered production or shipped.

Lost, Stolen, or Delayed Packages

Once your order has been shipped and tracking has been provided, the package is in the care of Canada Post.

ShaiMeKa Designs is not responsible for:

  • Lost packages marked as delivered
  • Stolen packages
  • Carrier delays

If your package appears delayed or missing, we recommend contacting Canada Post directly using your tracking number. We are happy to assist you in initiating a claim if needed.

Shipping Separately for Multiple Items

If your order contains multiple items, they may ship separately depending on production timelines. You will receive tracking information for each shipment if this occurs.

Questions

If you have any questions about your order, production timelines, or shipping, please contact:

Email: megan@shaimekadesigns.com
Business Name: ShaiMeKa Designs

Thank you for supporting made-to-order production and choosing ShaiMeKa Designs.